1. REFUND

We do not offer refunds on services already completed. 
If you are not satisfied with your service, please let us know within 1 week and give us the receipt so that we can address it promptly. 

2. GIFT CERTIFICATES

Gift certificates are not returnable or refundable. 
We are not responsible if your Gift Certificate is lost, stolen, or destroyed. 

3. CLIENT WELLNESS

If you are feeling unwell (fever, cold, flu, infections), we kindly ask that you reschedule your appointment. 
If any open wounds, fungus or infections are present, we may refuse service for your safety and that of others. 
Please inform us of any skin sensitivities, allergies, or medical conditions before starting a service. 

4. CUSTOMER CONDUCT

We reserve the right to refuse service to anyone who: 

• Is rude or disrespectful to staff or other clients 
• Is under the influence of drugs or alcohol 
• Displays disruptive or inappropriate behavior 

Please help us maintain a relaxing atmosphere for everyone.